Last updated: 7 October 2026
We want every LivNow order to reach you sealed, fresh and correct. If something is wrong, write to us and we will put it right.
Damaged, wrong or missing items
If your order arrives damaged, with a broken seal, past its best-before date, with the wrong product, or with something missing, tell us within 7 days of delivery. Send your order number and a photo of the item and the outer packaging. An unboxing video helps us resolve it faster.
We will send a free replacement or give you a full refund, whichever you prefer. You do not need to send the item back unless we ask; if we do, we will arrange the pickup at no cost to you.
Returning an unopened pack
Our gums are food products, so for hygiene and safety we cannot take back packs that have been opened or whose seal is broken.
If you change your mind about a pack that is still sealed and in its original packaging, contact us within 7 days of delivery. Once we receive it and check that it is unopened, we will refund the price of the product. Return shipping for a change of mind is paid by you.
Cancelling an order
- Before dispatch: we dispatch within 24 hours. Write to us before your order ships and we will cancel it and refund you in full.
- After dispatch: the order can no longer be cancelled, but you can return it unopened as described above.
How refunds are paid
Approved refunds go back to your original payment method through Razorpay within 5 to 7 working days. Your bank or card provider may take a few more days to show the amount. Shipping is free on every order, so there are no shipping charges to refund.
How to reach us
- Email: customercare@livnowgums.in
- WhatsApp: +91 77027 06422
Please include your order number. We reply within one working day.
Grievance officer
If you are not satisfied with how your concern was handled, write to our grievance officer at customercare@livnowgums.in. We acknowledge every grievance within 48 hours and aim to resolve it within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.
Loka Laboratories Private Limited
Plot no. F26, FICCI FLO, Medical Devices Park,
Sultanpur, Sangareddy 502319, Telangana, India